We didn’t have good experience for our first house (the contractor keeps on complaining when fixing certain defects and at the end we didn’t bother to keep on asking him).

For the second one, we decided to ask recommendations from our friends. We had 3-4 quotations and decided to go with Ciseern (Zax) because he will continue to lead the whole projects (vs. others who will lead the design / quotation and ask their project managers to do the renovation). We also asked to look for sample unit ‘near finish renovation’ for us to check on quality of workmanship and in our opinion, the Ciseern is the best.

Overall our renovation went well. The overall design might not top notch but thats secondary for us. The most important factor for us are the responsiveness and quality of workmanship. We had a few issues during renovation (e.g. wrong color code for fluted panel for our TV console) but Zax fixed it straight away (without additional cost). He is also willing to fix the defects (mostly minor defects) without any complain.

Since we want to have ‘near perfect’ house and keeps on asking him to fix defects (repaint some area, pattern painting at our kids playroom) and do some minor alteration (e.g. decided to add epoxy grouting at our kitchen area and install additional lighting at our master bedroom) – which he did gladly – our moving date has been delayed by 4-6 weeks.

We also decided to redo our overall kitchen (dry and wet kitchen) and add settee storage; which resulted in VO of 30-40% of original budget. But we are happy with our decision.

In summary, its been great experience having Zax as our ID as he is very friendly and nice to work with (never heard him complain on anything and always have ‘can do’ attitude).

If you are looking for an ID with quality of workmanship, responsiveness and responsibility, you will not regret in choosing Zax from Ciseern.

We came across Ciseern through a fateful altar photo. We really liked the design back then and decided that we would want to meet up with the designer for further ideas and space planning. That’s how we met Colin and having met a few IDs before, we felt that he’s the one right after the meet up. We liked the aesthetic ideas and layout proposed as well as being practical at the same time. The whole discussion went smoothly and we engaged Colin almost half year before the start of our renovation.

Fast forward to the beginning of the renovation, that’s when we met Julian, his partner. Both of them made such flawless team to ensure that our renovation schedule was on track. There were some delays due to structural issues with our new home and we were very glad that both Colin and Julian were able to spot the issues during on-site inspection. As we had to engage external parties for rectification works for the structural issues, we were really worried not being able to have the project completed on time. However, with the extra tight supervision and worker arrangements by Julian, our project even completed ahead of our move-in date.

During the whole renovation process, there were also many meet ups to finalize design ideas and Colin is forever patient with us despite his busy schedule. Both Colin and Julian even helped us with lighting, painting and furniture selection, to ensure that the whole design would blend into the theme that we wanted. We are also very glad with the attention of details that both of them have. There were a few times that they spotted issues that we didn’t even see and got the works rectified to ensure flawless workmanship. Their requirements of quality is indeed very high, not to mention they have got really the best tilers. Having seen through a few renovation works, their workmanship does impress.

Look no where, it has got to be Colin and Julian from Ciseern if you are looking to have frank and honest designers to work towards the theme that you envisioned. The outcome and workmanship is really impressive and they made our dream home come true.

Thank you Colin and Julian, Thank you Ciseern. Hope both of you will continue serving the customers for a long period of time.

Zax and the Ciseern team was a pleasure to work with and did up my kitchen in my favourite colour and the fittings I wanted.

They recommended fittings based on my needs and were responsive to the adjustments I wanted, like pull out racks and a flip up table to create more space. They also found ways to reuse some existing items like sink so I could manage cost.

Great job and I will enjoy cooking in my kitchen!

We really appreciate all the hard work that Shermin has done for our home Reno. She is very understanding and always find good solutions for us such as recommending waterproof board for the wet areas and supplying good quality fixtures. She really takes the time to explain the pros and cons clearly. Feels like we were working with a friend rather than a staff!

Designer LyeeAnn of Ciseern was recommended by a friend to renovate my whole house. Throughout the renovation process she had been updating progress and discussing details. We really appreciate her works and efforts in materializing our request. Appreciate her recommendation of their waterproof woods for cabinet under sinks which has warranty for 25 years, had used for 2 months now and the waterproof works. Thanks LyeeAnn

Working with Cindy has been a comfortable experience. She has a down-to-earth and sincere personality and is an easy person to talk to. She listened to my ideas and incorporated them into the design. Her design concepts are modern and chic, and I am happy with the results.

Being a first-time homeowner, I know little about the renovation process, and Cindy was patient to guide and facilitate every step of the way. She brought me along for lights and fans shopping and the prices were reasonable. She also gave good advice when it came to the selection of furniture.

Cindy is a meticulous person who pays attention to details and kept me updated of the renovation progress. She is fast in responding to my requests and sees through the rectifying works.

Cindy is definitely a service-oriented ID who has the interests of her clients at heart.

This is our second time engaging Ciseern. It has been a pleasant experience working with Cindy.

Cindy was very friendly and easy going. She was knowledgeable, attentive to detail and gave us practical solutions to meet our needs. We appreciate her timely updates of the renovation and her swiftness to responding to our concerns.

Though there were some minor hiccups but Cindy was quick to rectify and offer a solution whenever a solution arises.

Despite the tight timeline, she was able to ensure that renovations were completed well within the estimated time which I believe its her good time management and efficiency.

Overall, workmanship and quality of materials were excellent. Throughout the project, Cindy was professional, patient, responsible and acceded to our requests.

I would highly recommend Cindy without reservations if you’re looking for a great ID to work with!

Detailed and meticulous, highly recommended. Responsive and responsible even after the job is done

We are blessed and glad to have Zax Zeng from Ciseern to design our house. He is very professional, meticulous and has his own design ideas. He gave us a lot of advise in making our dream home. Zax is friendly and approachable. Me and my wife are very satisfied with his design and recommendations towards our home. Overall, we are very happy to have him as our designer and we would highly recommend him to future home owners who are looking to get their home renovation done.

Our experience with Ciseern through our ID, Cindy Teong, has been fantastic throughout.

We envisioned our home to have a warm, relaxing yet simple and practical theme. Sounds easy, but not in reality considering we also have other requirements (children safety, use of materials, privacy space, furniture requirements).

From the first meeting, we can tell that Cindy is passionate in her work. From planning and design to final delivery, she is able to understand and convert our thoughts into reality. She is patient in answering all of queries throughout the processes, and transparent in the communication about the work being done. Her ideas and suggestions have been very useful and thoughtful, enabling the final outcome to be even better than we first saw.

Similarly, her positive relationships with her work contacts put us at ease in the renovation process. Despite difficulties, she has been able to propose and implement solutions which we think were great. One great example is how she sourced for safer home features and going above and beyond to create a seamless renovation experience.

My whole family are extremely happy with the outcome and glad that we engaged Cindy and Ciseern’s services. Very satisified with the positive experience.

Thanks Cindy and Ciseern!

My wife and I engaged Ciseern for the 1st time when we decided to renovate the house to make more room for our 4 kids.

We selected Ciseern out of about 5 IDs there were recommended to us.

We decided to go with Ciseern after meeting up with Frank Chan who met us at our house for the 1st meeting.

He is highly professional and knows exactly what he is doing.

He was able to give us many pointers and suggestions even on the 1st visit.

At the same time, he is extremely patient when he engages us in our discussion regarding the various stages of the actual renovation process.

We actually had a big change in our renovation concept – switching from minimalist Scandinavian to Industrial;

Frank was totally unfazed and helped us come up with the look that we wanted.

During the actual renovation process, he was always contactable and updates us regularly on the progress of our renovation as well. There was a few hiccups along the way, but Frank was always able to come up with creative ways to solve the issues.

Post renovation, he still ensures all the minor defects are all corrected.

I will highly recommend Ciseern and Frank to anyone who wishes to have their place renovated.

Met Lyee Ann and Zinc at Courts (Tampines) while looking around for furniture with my wife for our new place. They approached us and asked us if we are looking for IDs to renovate our home. They shared with us briefly what Ciseern was about and we arranged for another meet-up appointment after that.

We went to their showroom during the next appointment and decided to sign a package with them as my wife and I were quite tired of looking around for different IDs and Ciseern had some lucky draw and vouchers if we signed with them. We managed to win the top prize and saved a bit on our renovation costs. It also helped that Ciseern is under CASE Trust. So we had the assurance that the job would be done.

Zinc helped us through the designing and answered most of the questions we had. Though new at the point in time (apparently, we were her first customers), she did her best to research on potential designs and concepts we were looking for. We managed to see the 3D designs before work began.

It was during the covid period in 2021 that we started renovation. The whole process was quite smooth with a few hiccups, but Zinc always updated us on the progress. She would give us calls if we did not understand the text messages or have queries.

She also accompanied us to shop for lights, fans, tiles and toilet accessories. She gave us ideas and suggestions on whether certain choices fitted the theme for our home. Though she has connections with other vendors, she did not hard-sell them to us. We could find other shops to find cheaper and better alternatives.

Throughout the whole process, Zinc would make herself available to oversee the progress. Even if she couldn’t be there, Lyee Ann would help out or she would ask the workers at the site to take photos and send to us.

The renovation was completed within ~2 months with some changes requested by us. Even after handing over the house to us, Zinc was still quite responsive for touch-ups and defects rectification.

Overall, we were quite satisfied by the services provided by Ciseern. However, I am not sure if the quality of the carpentry is top-notch. We did face some issues with the wardrobe and toilet mirror. The vendor seemed unwilling to come over to rectify the issues when we still have the warranty.

As first-time home owners, we are pleased with the design for our home but there are definitely areas for improvement. We would recommend Ciseern if your budget allows. We spent close to $45000 for our 4-room BTO.

The only area of improvement I can think of is the choice of wall colors. We had specified that we wanted the living room to look as bright and spacious as possible. However, the color did not turn out the way we had envisioned it to be. In the end, we had to spend another $500 to re-paint the living room walls. It was after a second time that our ID managed to get the color that we wanted. However, we felt that the money could have been saved if she had more experience with the different colors and the effects they give.

We met our ID, Frank Chan at an ID Fair. Prior to meeting Frank, we had met up and discussed our renovation plans with other IDs from other firms. There are many renovation horror stories that we have heard about or seen online, we were afraid that such things could happen to us as well. However, during the first meeting, we both agreed and felt that Frank was someone we could entrust our new home to.

This being our first home, we were clueless and had many questions regarding the renovation process. Frank was patient and answered our queries after giving them much thought. We did not like how other IDs would brush off our questions by overpromising and eventually under-delivering. Frank on the other hand, was sincere and took each of our question seriously.

There is no perfect renovation experience, there are bound to be hiccups and uncertainties along the way. Overall, we would think that Frank handled them reasonably well!

We did our HDB renovation with an Interior Designer, Lyee Ann from Ciseern. Vey easy to work with and she made our renovation work seamless. We used waterproof board for our kitchen cabinet.

This is my 1st experience with Ciseern. I had read a lot of gd reviews on them. This makes me more confident to engage them for my home reno. I was introduced to Frank as my I.D.

He was friendly and always open with our ideas and explain the pros and cons abt our design. He was very detailed in his works and was able to blend both his ideas and ours into something beautiful . He was able to manage the project timeliness well.

Throughout we did stumble on some problem but Frank did it well by resolving it quickly to meet the timeliness.

We had everything done nicely and finally we had our dream home .

We had rcv a lot of positive feedback when our family and relatives came over during Hari Raya. Overall I’m 100% happy and satisfied with the outcome of our renovation.

Thank you Ciseern! Thank you Frank! 😊

We were grateful to have engaged Shermin Teo as our ID. She really helped us a lot not only knowing that we had real tight budget but also our intention to move in to the new home before our ROM, and there she did the magic !

She gave her 200% effort and managed to meet the 1.5 months deadline and the outcome was really amazing ! We really loved the design and our home is now so cozy just like what we have been dreaming for.

Shermin knew that me and my wife were particular with little details like the waterproof material for kitchen and bathroom , so when we were at her office showroom, we noticed there was this special board lying in a aquarium and our first thought was it’s just a deco, but turned out it was actually the waterproof and termite proof board presented by Ciseern . We found it quite incredible and so without hesitation , we requested Shermin to get it for our kitchen and bathroom. Needless to say the result is beyond on our expectation, we were so much satisfied with it !

Sincere thanks to Shermin for your fantastic job to make our dream home come true. You have shown your amazing hard work and we truly appreciated it. 5 star for you !!

Very satisfied with the service given by our ID, Zax Zeng. We have very tight timeline, but Zax manage to deliver everything he promised right on time.. Zax is responsive to our requests and he always gives us update on the progress. Really glad we choose Ciseern for our reno. Good quality workmanship and worry free renovation.