Met Lyee Ann and Zinc at Courts (Tampines) while looking around for furniture with my wife for our new place. They approached us and asked us if we are looking for IDs to renovate our home. They shared with us briefly what Ciseern was about and we arranged for another meet-up appointment after that.
We went to their showroom during the next appointment and decided to sign a package with them as my wife and I were quite tired of looking around for different IDs and Ciseern had some lucky draw and vouchers if we signed with them. We managed to win the top prize and saved a bit on our renovation costs. It also helped that Ciseern is under CASE Trust. So we had the assurance that the job would be done.
Zinc helped us through the designing and answered most of the questions we had. Though new at the point in time (apparently, we were her first customers), she did her best to research on potential designs and concepts we were looking for. We managed to see the 3D designs before work began.
It was during the covid period in 2021 that we started renovation. The whole process was quite smooth with a few hiccups, but Zinc always updated us on the progress. She would give us calls if we did not understand the text messages or have queries.
She also accompanied us to shop for lights, fans, tiles and toilet accessories. She gave us ideas and suggestions on whether certain choices fitted the theme for our home. Though she has connections with other vendors, she did not hard-sell them to us. We could find other shops to find cheaper and better alternatives.
Throughout the whole process, Zinc would make herself available to oversee the progress. Even if she couldn’t be there, Lyee Ann would help out or she would ask the workers at the site to take photos and send to us.
The renovation was completed within ~2 months with some changes requested by us. Even after handing over the house to us, Zinc was still quite responsive for touch-ups and defects rectification.
Overall, we were quite satisfied by the services provided by Ciseern. However, I am not sure if the quality of the carpentry is top-notch. We did face some issues with the wardrobe and toilet mirror. The vendor seemed unwilling to come over to rectify the issues when we still have the warranty.
As first-time home owners, we are pleased with the design for our home but there are definitely areas for improvement. We would recommend Ciseern if your budget allows. We spent close to $45000 for our 4-room BTO.
The only area of improvement I can think of is the choice of wall colors. We had specified that we wanted the living room to look as bright and spacious as possible. However, the color did not turn out the way we had envisioned it to be. In the end, we had to spend another $500 to re-paint the living room walls. It was after a second time that our ID managed to get the color that we wanted. However, we felt that the money could have been saved if she had more experience with the different colors and the effects they give.